Privacy Policy
This Privacy Policy explains what information Fenwick & Fur collects when you visit or buy from our store, why we collect it, and what control you have over it.
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Information We Collect
When you place an order or interact with our store, we may collect:
- Contact details — your name, email address, phone number, billing and shipping addresses.
- Order information — what you bought, when, and where it was sent.
- Payment information — processed securely by our payment providers. We never see or store your full card number.
- Device and usage information — your IP address, browser type, device identifiers, and how you navigate our store, collected via cookies and similar technologies.
- Communications — anything you send us by email or contact form.
How We Use It
- To process, fulfil, and deliver your order, and to keep you updated on it.
- To respond to your questions and provide customer support.
- To send marketing emails, but only if you've opted in. Every one has an unsubscribe link.
- To detect and prevent fraud, and to keep the store secure.
- To understand how our store is used so we can improve it.
- To meet our legal and tax obligations.
Who We Share It With
We do not sell your personal information. We share it only with parties who need it to run the store:
- Shopify, which hosts our store and processes orders on our behalf.
- Payment processors, to take payment securely.
- Fulfilment and shipping partners, to pick, pack, and deliver your order. This means your name and delivery address are shared with our fulfilment provider and the carrier.
- Analytics and marketing providers, where you have consented.
- Authorities, where we are legally required to do so.
International Transfers
We operate from the United Arab Emirates and work with suppliers and service providers in other countries. This means your information may be transferred to and processed outside your country of residence, including outside the UK and European Economic Area. Where required, we rely on recognised safeguards such as Standard Contractual Clauses.
Cookies
Our store uses cookies to keep your cart working, remember your preferences, and understand how the site is used. You can block or delete cookies in your browser settings, though some parts of the store may stop working correctly if you do.
How Long We Keep It
We keep order records for as long as necessary to fulfil the order, handle returns and disputes, and comply with tax and accounting obligations. Marketing data is kept until you unsubscribe.
Your Rights
Depending on where you live, you may have the right to:
- Access the personal information we hold about you
- Correct information that is inaccurate
- Request deletion of your information
- Receive a copy of your data in a portable format
- Object to or restrict how we process your information
- Withdraw consent at any time, where we rely on consent
- Opt out of the sale or sharing of personal information for targeted advertising
To exercise any of these, contact us using the details on our Contact Us page. We'll respond within the timeframe required by applicable law. We may need to verify your identity first.
Children
Our store is not intended for children, and we do not knowingly collect personal information from anyone under the age of majority in their jurisdiction. If you believe a child has given us their information, contact us and we'll delete it.
Security
We take reasonable technical and organisational measures to protect your information. No system is perfectly secure, however, and we can't guarantee absolute security. Please avoid sending sensitive information to us over unsecured channels.
Complaints
If you're unhappy with how we've handled your information, please contact us first — we'd like the chance to put it right. You also have the right to complain to your local data protection authority.
Changes
We may update this policy from time to time. The current version will always be posted on this page.
Contact
Questions about this policy or your personal information? Reach us through our Contact Us page.
Fenwick & Fur — Care, elevated.