Shipping Policy
Shipping should be the least interesting part of your order. Here's exactly how ours works.
Free Shipping on Every Order
We ship free worldwide, on every order, with no minimum spend. No thresholds to reach, no surprise charges at checkout.
Order Processing
Orders are processed within 1–2 business days of being placed. Orders received on weekends or public holidays begin processing the next business day. You'll receive a confirmation email as soon as your order is placed, and a second email with tracking details once it ships.
Delivery Times
[ACTION REQUIRED — CONFIRM DELIVERY WINDOWS IN DSERS BEFORE LAUNCH. Replace this block with your real transit times, e.g. United States: X–Y business days; United Kingdom & Europe: X–Y business days; Australia, Canada & rest of world: X–Y business days.]
Delivery estimates begin from the date of dispatch, not the date of order. Estimates are exactly that — estimates. Customs processing, carrier backlogs, and peak seasons can add time, and we'll always tell you honestly if something is running late.
Where We Ship
We currently ship to the following destinations:
North America: United States, Canada
United Kingdom & Europe: United Kingdom, Ireland, France, Germany, Spain, Italy, Portugal, Netherlands, Belgium, Austria, Switzerland, Denmark, Sweden, Norway, Finland, Poland, Czechia
Asia-Pacific: Australia, New Zealand, Japan, South Korea, Singapore, Malaysia, Hong Kong
Middle East: United Arab Emirates, Israel
If your country isn't listed, get in touch — we may still be able to help.
Tracking Your Order
Once your order ships, we'll email you a tracking number. Please allow up to 48 hours for tracking to become active — a number that shows no movement on day one is completely normal.
Customs, Duties & Import Taxes
Orders shipped outside the United Arab Emirates may be subject to import duties, taxes, or customs fees levied by the destination country. These charges are determined by your local customs authority and are the responsibility of the recipient. We have no control over these amounts and cannot predict or refund them. Customs policies vary widely — please check with your local office if you're unsure.
Multiple Items
Orders containing several items may arrive in separate parcels, sometimes a few days apart. This is normal and doesn't mean anything is missing. Each parcel is tracked separately.
Incorrect Addresses
Please double-check your shipping address at checkout. We can usually amend an address before dispatch — contact us immediately. Once a parcel has shipped, we're unable to redirect it, and orders returned to us due to an incorrect address may incur a reshipping cost.
Lost or Delayed Parcels
If your tracking hasn't updated in 10 business days, or your parcel is significantly past its estimated window, contact us. We'll investigate with the carrier and, where a parcel is confirmed lost, we'll replace or refund it in full. You won't be left out of pocket for something that wasn't your fault.
Damaged on Arrival
If your order arrives damaged, photograph it and contact us within 7 days of delivery. See our Refund & Return Policy for what happens next — in short, we sort it out at our cost.
Questions
Anything unclear, or an order you're worried about? Contact us and a real person will reply.
Fenwick & Fur — Care, elevated.