Terms of Service

These Terms of Service govern your use of the Fenwick & Fur online store and any purchase you make from it. By browsing or ordering, you agree to them.

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Who We Are

Fenwick & Fur operates this online store, selling pet grooming and care products. Our store is hosted by Shopify.

Using This Store

You must be at least the age of majority in your jurisdiction, or have the consent of a parent or guardian, to place an order. You agree not to use the store for any unlawful purpose, not to attempt to gain unauthorised access to it, and not to interfere with its operation or security.

Products & Descriptions

We work hard to describe and photograph our products accurately. Colours may appear differently on different screens, and minor variations between production batches are possible. We reserve the right to correct any error in a product description, image, or specification.

Our products are pet grooming and care tools. They are not veterinary devices and are not intended to diagnose or treat any medical condition. If your pet has a skin condition, injury, or other health concern, please consult a veterinarian.

Pricing & Availability

All prices are shown in US dollars (USD) and are subject to change without notice. Products are offered subject to availability.

We reserve the right to refuse or cancel any order, including where a product has been listed at an incorrect price due to an error, where we suspect fraud, or where an order appears to be placed for resale. If we cancel an order you've already paid for, we'll refund you in full.

Orders & Acceptance

Placing an order is an offer to buy. Your order is accepted when we send you a dispatch confirmation. An order confirmation email alone does not constitute acceptance.

Payment

Payment is taken at checkout through our payment providers. By submitting payment details, you confirm you are authorised to use the payment method.

Shipping, Returns & Refunds

Delivery is governed by our Shipping Policy. Returns and refunds are governed by our Refund & Return Policy. Both form part of these Terms.

Intellectual Property

All content on this store — including text, product descriptions, photographs, graphics, and the Fenwick & Fur name and branding — is owned by us or licensed to us. You may not copy, reproduce, or use it commercially without our written permission.

Reviews & Submissions

If you submit a review, comment, photo, or other content, you grant us a non-exclusive, royalty-free licence to use, display, and reproduce it in connection with our business. You confirm the content is your own and doesn't infringe anyone else's rights. We may remove content that is unlawful, offensive, or misleading.

Third-Party Links

Our store may link to third-party websites. We don't control them and aren't responsible for their content, products, or privacy practices.

Limitation of Liability

To the fullest extent permitted by law, Fenwick & Fur is not liable for indirect, incidental, or consequential losses arising from your use of the store or our products. Our total liability in connection with any order will not exceed the amount you paid for that order.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot lawfully be excluded. Nothing here affects your statutory rights as a consumer.

Indemnity

You agree to indemnify Fenwick & Fur against any claim arising from your breach of these Terms or your misuse of the store.

Changes to These Terms

We may update these Terms from time to time. The version published on this page at the time you place an order is the version that applies to that order.

Governing Law

These Terms are governed by the laws of the United Arab Emirates, and any dispute will be subject to the jurisdiction of its courts. If you are a consumer resident in the United Kingdom or European Union, this does not deprive you of the protection of the mandatory consumer laws of your country of residence.

Contact

Questions about these Terms? Reach us through our Contact Us page.

Fenwick & Fur — Care, elevated.